This is only a small amount of the hundreds of positive testimonials the charity receives each year from people across the North East.
In 2018 we received the ‘North Tyneside’s HealthWatch Star Award’ for being the highest rated mental health service on their website, rated by service users. The charity has since removed itself from the website because it receives no funding from any of the North East Councils or NHS CCGs.
All they do is continue to send service users, people from the North East in desperate need of support.
I have heard + listened to. I really appreciated how quickly I was assessed and seen
Great experience I have found it really helpful.
Great sessions where I felt safe and able to share real feelings. Essential for me to be able to move on from a really hard time. Giving me a tool box an how to cope going forward.
This has been so helpful, for getting everything out and turning things around.
Brilliant support + guidance. It is like a safe haven. My counsellor was brilliant they were kind and gave me just the right amount of support.
Absolutely Genuine. Addressed all my Issues.
An opportunity to open up in a relaxed environment
I felt comfortable to open up and express my concerns and issues. The service was professional very reliable and in a safe environment I highly recommend
Staff are supportive, caring and pleasant to talk to
My experience of Anxious Minds was very pleasant and positive, I was helped to organise my chaotic thoughts into a more positive outcome
All aspects of my experience have been great fun the first phone call I made to the receptionist who was super helpful and reassuring. The man that runs the centre created me at the door and made me feel much more at ease my counsellor was a total gem. The meetings we had were personal and helped me reflect on how to move forward, I don’t know what I would’ve done without this fantastic service
My whole experience from start to finish was amazing, lovely staff great advice brilliant service
Couldn’t do enough
What a great service, I had to pay a donation but I fully understand after speaking to the chief officer, they receive little to no funding which is a shame because of the number of people waiting for mental health services, a lot more charities can learn from their example, a great charity that I will be supporting from now on.
I don’t know what I would’ve done without them, thank you so much for being there for me x
Amazing Support Group
I have been in and out of mental health services for years, with little to no progression in understanding my mental health condition, I came across Anxious Minds on the Internet and applied for some support within two days I joined a support group 6 months later and I now understand how to manage my condition.
Great counsellor, a lovely place, I highly recommend
They gave me hope
I was really struggling with depression and had tried several times to get support from the NHS through my GP total waste of time just kept getting promised for the phone call until I came across Anxious Minds and within a week I was in counselling and I am in a much better place now thanks to there excellent friendly staff.
I finally understand how to manage my condition
I have been suffering from anxiety since the age of 18 it is only now at the age of 43, I finally understand how to manage my condition thanks to Anxious Minds. I highly recommend
I cannot recommend highly enough how good the services was, I am very satisfied
It was really helpful
Really made me feel at ease and openly talk about how I was feeling
Great opportunity to unload feelings of guilt, shame and anxiety.
I felt very comfortable in the setting for my sessions. my counsellor was a most caring and understanding person.overthe weeks i have felt more positive in my attitude to life and family and mostly have felt as though a great burden has been lifted.
Understood more about the triggers which helps me cope with my problems effectively.
I have found it very helpful.
It has helped me to have a better understanding of my feelings.
Enlightening. Opened my mind.
A comprehensive explanation of anxiety, causes and treatments.
Enabled a better understanding of anxiety and stress related conditions.
The presentation highlighted how beliefs and patterns negatively effect individuals and their daily lives.
It has been good to talk things through with an impartial person.
Im glad to have had the opportunity to talk about issues ive been facing, and feel i have come a long way and learned new coping strategies.
Really informative and supportive.
It was good to meet new people. I enjoyed the supportive, informative type of presentation.
Friendly, engaging staff.
Friendly and welcoming.
Came with a high anxiety, getting here was a big step. Staff made me very welcome and feel at home.
Having had 6 x sessions of CBT with the nhs(which wasnt helpful) i found the person centered approach very beneficial.
Helpful for reflection and realisation
4months of counselling that significantly improved my mood.
Helpful,positive built my confidence and self esteem, changed my outlook.
Ihave really enjoyed working with lorraine and attending anxious minds, its helped me to have a different outlook on my life to not think of everything in a negative way. Since working with lorraine i have been able to control my anxiety and not worry as much as i used to.
I have struggled to understand certain things i have been dealing with at work and its been extremely helpful to realise its the situation and not me.
I have realised i need to think of myself and not others ,realise it is not me who is stupid or useless but the situation i have been in that has made me feel this way. It is actions and words of others that is not factual but due to their inability to handle certain situations well.
Helpful and enlightening.
Feel that it has helped me understand my feelings and given me ways to manage, some strategies i need to be more familiar with, others have been more immediatlyhelpful and insightful. Thank heavens the service is here as an almost immediate option for people like myself who need it.
I am now seeing things from a new perspective.
I have been on the nhs waiting list for over a year , I contacted anxious minds and was booked in for an assessment the same week.
Ivefound the service incredibly efficient. it has been very practical and useful in helping recovery.
At the meadowell community center hoping to meet new members.
I prefer anxious minds now.
Friendly environment, useful and helpful.
I came here as a student on a placementformy degree course. A fantastic caring and professional organization.
Fantastic and reassuring.
Came here after doctors referal and was initially apprehensive about attending after just my first session, my opinion had changed and became alot more open and was willing to take on the support that was definatley needed.
Good experience ,friendly staff only problem is the cancellations due to funding.
I have learned new things ,its nice to get a different view on things and to know your not alone and that others feel this way too.
Amazing experience that has benefited me greatly…..THANK YOU!
I have had mental health problems and experiences that have caused me to become much worse, Anxious minds has really helped me and ihave benefited greatly from talking about my issues and felt valued and listened to, thank you so much for everything.
Got on with counsellor, brought out the fear and taught me to teach myself how to cope with my anxieties.
Would recommend this service.
Helped so much.
Helped me deal with alot of issues.
Helpful, Relaxing, Confidential.
Had very helpful comments made by counsellor which made me think things through differently and it has helped me make better choices.
This service has helped me to cope with my grief.
Wonderful service, Staff are good listeners and this is an enjoyable experience.
Anyone who needs help i would recommend anxious minds without hesitation.
Brilliant service, good support when needed.
Struggled with overthinking issues causing anxiety, especially in work-life balance, all resolved.
Helpful,great service and support.
I feel that due to the number of issues i have had to look at and work through, the 18 sessions has not been enough. however,i have been moved into long-term therapy with the psychotherapist team at anxious minds,great!
Very supportive environment.
I feel supported here and feel the time given to me is invaluable. The training opportunities are extensive and are of great use to me.
Really helpful, Excellent.
Jan and Dan have been absolutley fantastic! Highly proffesional,very understanding and caring. I am now in a totally different place .THANKS TO ANXIOUS MINDS.
Really enjoy my time spent in these sessions and couldnt ask for a better counsellor.
Love working with my counsellor,she has and always makes me feel at ease. She is great at what she does and is always very supportive. Love coming everytime and have never in the past had anything as good and helpful as this.
Safe calm and helpful being able to disclose private info comfortably.
Anxiety regarding family matters ,very helpful.
The counsellor gave good advice and i always felt alotbetter after my session. Provided handouts which i took home to read and put them on my fridge so i can refer back and try to put things into a better perspective when situations happen.
I came to anxious minds as astudenton a university placemen, I attended various different support groups and observed how they work. I think that they are extremely helpful and i felt as though i was part of a warm and welcoming community. I COULDNT RECOMEND ANXIOUS MINDS ENOUGH!
Extremely helpful with anxiety and socializing.
Since i have started volunteering i have gained confidence when talking to people, especially when talking about mental health. I have thoroughly enjoyed the group and think its an amazing project, which makes a real difference to everyone who attends.
Very helpful indeed, helped me to understand my own thought process and feelings.
I arrived feeling very anxious and depressed , I have been suffering far longer than i had realised. I now have the ability to recognise triggers that will affect my mood and am now better equipedto deal with the anxiety.
It is really relaxing and friendly, good way to get out of how you are feeling.
Met new people and have fun with painting.
I would highly recomend this service.
A great service the staff are all lovely and friendly, I have gained alotwhilst being here.
Feeling calmer and able to deal with issues.
Feel calmer and alotmore confident to deal with issues.
Helped me see things alot clearer.
A lovely calming and caring atmosphere, So helpful to me.
Good to talk about feelings in depth, with someone whos not involved in past incidents. I.E close family and friends.
I was able to work through my problem effectively with this service, I am my ‘old’ self with happiness in my heart, I would recomend this service to anyone, Group counselling has helped too.
It has been very good and left me feeling motivated and positive, i feel i can handle things alot better.
I came to weekly appointments and i noted a positive improvement on my attitude towards day to day life and the things i would usually struggle with,i have a clearer mind and focused goal to work towards.
It really helps.
The experience with them helped me to take steps to get better and to realise what my issues actually are.
Brilliant service,so helpful…does what it says it does.
This is a worthwhile and good service. For anyone like me suffering with anxiety and so many problems.
Wonderful service,really helped.
Very good and excellent care.
I was very depressed and have spent several months under the care of shaunand his therapy dog minnie, In such a brighter place now thanks to a wonderful therapist.
had a very good experience with the art and support group and the staff and volunteers have been brilliant and amazing.
Words cannot express how good this service was and how much it has helped me get through my problems I will forever be grateful
Very good and excellent care
I was very low and depressed and have spent several months under the care of Shaun and his therapy dog Minnie!
In a much brighter place now thanks to a wonderful therapist.
Brilliant service .So helpful ,Does what it says it does
This is a worthwhile and good service for anyone like me suffering with anxiety and so many problems. 5 STARS
The experience helped me take steps to get better and to also realise what my issue was.
It has been very good and left me feeling more motivated and positive about things
I came to weekly appointments and noticed a positive improvement to my attitude towards day to day life and the things that I usually struggle with.I have a clearer mind and a focused goal to work towards.
I was able to work through my problem effectively with this service.I am my old self with happiness in my heart,I would recommend this service to anyone.Group counselling helped too.
Good to talk about my feelings in depth with someone not involved with past incidents.
Helped me realise things clearly
A lovely calming atmosphere .,welcoming and caring ,helpful to me.
Feeling calmer and able to deal with issue
Feeling calmer and able to deal with issue
I would highly recommend this service!
A great service ,the staff are all lovely and friendly .I have gained a lot with them.
Very helpful indeed. Helped me understand my own thought process and feelings
I arrived feeling very anxious and depressed.I have been suffering far longer than I realised. I now have the ability to recognise triggers that will effect my mood and am now better equipped to deal with anxiety.
It has been good to talk things through with an impartial person
Im glad to have had the opportunity to talk about issues Ive been facing and feel I have come away with more coping strategies.
Excellent Really Helpful
Excellent Really Helpful
Friendly + welcoming
came with high anxiety. getting here was a big step. The staff made me very welcome and made me feel at at home.
Having had 6+ sessions of CBT with the NHS (which was not helpful) I found the person centred approach very beneficial.
I am now seeing things from a new perspective
I have been on the NHS waiting list for over a year. I contacted anxious minds and was booked in for assessment the same week.
Helpful and enlightening
Feel that it has helped me understand my feelings and give me ways to manage them. Some of the strategies I need to become more familiar with ,Thank heavens the service is here as an almost immediate option for people like myself who need it.
Helpful ,Great Service + Support
I feel that due to the number of issues I have had to look at and work through , the 18 sessions has not been enough however I have been moved in to long term therapy with the psychotherapist team at anxious minds. Great
Good to talk about feelings in depth with someone not involved with past incidents ie .family ,close friends
Really relaxing and friendly
Met new people and have fun with painting.
The counsellor gave good advice and I always felt a lot better after my session. Provided handouts which I took home to read and put them on my fridge so I can refer back and try to put things into better perspective when situations happen.
Safe Calm Helpful – Being able to disclose private info comfortably
Had anxiety regarding family matters ,VERY HELPFUL!
Really enjoyed my time spent in these sessions
Love working with Steph, she has and still always makes me feel at ease. Steph is great and what she does is so supportive.
Dan and Jan have been absolutely fantastic. Highly professional ,very understanding and caring. I am now in a totally different place . Thanks to Dan and Jan.
Brilliant service – Good support when needed
Struggled with over thinking issues causing anxiety ,especially work life balance .All resolved
Helped me deal with a lot of issues
Helped me deal with a lot of issues
I benefited greatly thankyou!
I have mental health problems and had experiences that have caused me to become much worse and the person I met at anxious minds has really helped me and I have benefitted greatly from talking about my issues and felt valued and listened to .Thank you very much for everything.
Good and personal
Got on with counsellor ,brought out the fear and taught me how to teach myself how to cope with my anxieties.
Fantastic and Reassuring
Came here after a doctors referral and was initially apprehensive about attending.
After just my first session my opinion had changed and I became a lot more open and was willing to take on the support that was definitely needed!
Friendly enviroment ,useful and helpful.
I found the service incredibly efficient. It has been very practical and useful in helping my recovery
Cant recommend them enough!
I went to Anxious Minds for ten months in total, the counsellor helped me in all areas of my life. I’d recommend the service to anyone who feels they need it, and would not hesitate to go back should I need to in the future. My therapist was Jan, an incredibly open-minded, understanding and empathetic person who made me feel that I could talk about anything. She really helped me to see things as they actually are, and not as I thought they were. I will be forever grateful.
After 11 months waiting to see an NHS counsellor I came across Anxious Minds and within days of contacting them I had my first counselling session. I can’t thank them enough for their kind support and I’m now finally at a place where I can cope.