Our Vision Mission & Values

Vision

Edward Dean

To create a community where everyone has timely access to compassionate, evidence-based mental health support, enabling them to overcome crises, build resilience and lead fulfilling lives.

Mission

To provide life-saving and life-changing mental health support to individuals in crisis across the North East. We are committed to offering immediate, personalised care and creating sanctuaries of hope and healing. Through a range of tailored interventions, from counselling to recovery centres, we empower people to navigate their mental health journeys, reduce the suicide rate and promote long-term recovery.

Values

1. Compassion: We are dedicated to understanding and empathising with each individual’s unique challenges, providing a safe and supportive environment for recovery.

2. Personalisation: We believe in tailored support, recognising that each person’s mental health journey is unique. Our interventions are customised to meet individual needs, ensuring effective and meaningful care.

3. Excellence: We strive for the highest standards in everything we do, from the quality of our therapeutic services to our operational practices. Our skilled professionals are committed to continuous improvement and excellence in care.

4. Empowerment: We aim to empower individuals by equipping them with the tools and support needed to manage their mental health, build resilience and achieve personal growth.

5. Community: We are committed to building a supportive community where individuals can connect, share experiences and support one another in their recovery.

6. Integrity: We operate with honesty, transparency and accountability, ensuring that our actions and decisions are guided by our commitment to the people we serve.

7. Innovation: We embrace innovative approaches and continuously seek new ways to improve our services, ensuring we meet the evolving needs of our community.

Some of our success stories

 

My Sanctuary


I see this place as my sanctuary where I’m enveloped in kindness and caring and receive amazing advice and support from the Counsellors when needed. It has everything – warmth, friendliness, empathy, compassion and companionship. I was in a bad place when I first started attending having lost my husband of 44 years but I now feel stronger, calmer and my self esteem has grown. I feel I am part of a large caring loving family and can’t thank them enough.

Jan
Excellent Support


Can’t praise the forum based Anxious Mind team for the outstanding help they have given me over the last few months. The team are helping with my anxiety issues and my stress levels have certainly gone down. Everyone is so friendly and we all support each other. Must also mention meeting and making new friends.

Gladys
Counselling


I was able to work through my problem effectively with this service, I am my ‘old’ self with happiness in my heart, I would recommend this service to anyone, Group counselling has helped too.

N Flackland
Listening and none judgemental


I was extremely anxious. Anxious Minds was recommended to me by a friend who had used the service. From the beginning I was treated with respect and kindness. I found talking in a non judgemental environment helpful and gained valuable strategies in coping with my anxiety.

Don
I have learned so many techniques to help


Calm, welcoming and safe environment. Appreciate everything that has been done to help and support me and my Mental Health. I have learned so many techniques to help me afterwards.

denise
Very positive


All aspects of my experience have been great fun the first phone call I made to the receptionist who was super helpful and reassuring. The man that runs the centre greeted me at the door and made me feel much more at ease my counsellor was a total gem. The meetings we had were personal and helped me reflect on how to move forward, I don’t know what I would’ve done without this fantastic service

Rachel
Amazing Support Group


I have been in and out of mental health services for years, with little to no progression in understanding my mental health condition, I came across Anxious Minds on the Internet and applied for some support within two days I joined a support group 6 months later and I now understand how to manage my condition.

Emma
They gave me hope


I was really struggling with depression and had tried several times to get support from the NHS through my GP total waste of time just kept getting promised for the phone call until I came across Anxious Minds and within a week I was in counselling and I am in a much better place now thanks to their excellent friendly staff.

Carl